1. Introduction
At Village Kesar, we strive to provide our customers with the best service possible. This Cancellation Policy outlines the terms and conditions for cancelling orders placed on https://www.villagekesar.com (the “Site”). By placing an order on our Site, you agree to the terms of this policy.
2. Order Cancellation by Customer
Before Shipment:
- Customers may cancel their order before the order has been shipped.
- To cancel your order, please contact us as soon as possible at villagekesar89@gmail.com or call us at +91 9797151507. Please provide your order number and other relevant details.
After Shipment:
- Once an order has been shipped, it cannot be cancelled. In such cases, you may refer to our Return and Refund Policy for further assistance.
3. Order Cancellation by Village Kesar
Village Kesar reserves the right to cancel any order for any reason, including but not limited to:
- Unavailability of the product.
- Inaccuracies or errors in product or pricing information.
- Suspected fraudulent activity.
- Issues identified by our credit and fraud prevention department.
If we cancel your order, you will be notified via email or phone, and any payment made will be fully refunded.
4. Refunds for Cancelled Orders
- For orders cancelled before shipment, any payments made will be refunded to the original payment method within [insert number] business days.
- For orders cancelled by Village Kesar, any payments made will be refunded to the original payment method within [insert number] business days.
5. Changes to This Policy
Village Kesar reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.
6. Contact Us
If you have any questions or concerns about this Cancellation Policy, please contact us:
Village Kesar
Email: villagekesar89@gmail.com
Phone: +91 9797151507
Address: Lethpora Pampore, Jammu & Kashmir – 192122, India