1. Introduction

At Village Kesar, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the terms and conditions for returning products purchased from https://www.villagekesar.com (the “Site”). By placing an order on our Site, you agree to the terms of this policy.

2. Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Returns must be initiated within 7 days of the delivery date.

3. Items Excluded from Returns

The following items are not eligible for return:

• Perishable goods such as food items.
• Personalized or custom-made products.
• Items that have been opened, used, or damaged by the customer.

4. Return Process

Step 1: Contact Us

• To initiate a return, please contact us at, villagekesar89@gmail.com to request a return authorization.
• Please provide your order number, the reason for the return, and any relevant photos or information.

Step 2: Return Authorization

• Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

Step 3: Return Shipment

• You will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent damage during transit.
• You are responsible for any return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Step 4: Inspection and Refund

• Once we receive your returned item, we will inspect it to ensure that it meets the eligibility criteria.
• If the return is approved, we will process a refund to the original payment method within [insert number] business days.

5. Refunds

• Refunds will be issued to the original payment method used for the purchase within 5-7 working days.
• Shipping charges are non-refundable, unless the return is due to an error on our part.
• Refunds may take some time to process and appear on your account, depending on your payment provider.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at villagekesar89@gmail.com. We will work with you to resolve the issue as quickly as possible.

7. Changes to This Policy

Village Kesar reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.

8. Contact Us

If you have any questions or concerns about this Return Policy, please contact us:

Village Kesar
Email: villagekesar89@gmail.com
Phone: +91 9797151507
Address: Lethpora Pampore, Jammu & Kashmir – 192122, India